Privacy policy

Privacy:

The company GMCA LTD is a Cypriot company with registration number HE404711 and VAT registration number CY10404711A that specializes in the field of sanitary ware and tiles and owns a physical store at Mesogis Avenue 7, Mesogi,8280, Paphos. We take your personal data seriously, therefore we are committed to safeguarding your privacy and handling your data transparently. We therefore consider it necessary to clarify the following points.

• How we collect your personal information
• The types of information we collect
• How we use this information, why we store it and why we keep it
• How you can request that your information be updated, corrected or forgotten.

Introduction:

The company "GMCA LTD." is committed to protect your personal information. It's your information and we respect that. In the section "Privacy Policy" you are provided with detailed information about when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. Please also note that this Privacy Policy applies only to personal data received from us - not to information collected from your interactions with third parties.

Who we are and how to contact us:

Our Websites and Services (eg Customer Service, Home Delivery and Facilities) are operated GMCA LTD. If you have questions about this Privacy Policy or wish to exercise your rights set out in this Privacy Policy, please contact us in the following ways:

Contact via phone on +35726040090

Contact us through our website using the special form here.

Contact via e-mail: eshop@gmcaltd.com

How we collect your personal information:

Generally, we collect your information when you interact with us. By the term interaction we mean any purchase, both online and in our stores, telephone communication, your registration to our website, as well as your participation in our contests. We also look at how customers use our website so we can provide the best possible experience.

We collect information in a number of ways which are listed below:

When you register to use www.gmcaltd.com (the "Site")

When you contact GMCA LTD by phone, email or social media

When you want our products to be delivered to your home, or to pick them up from our stores.

When you participate in any online or offline event, you participate in sweepstakes or contests conducted by the company "GMCA LTD"

When you complete any questionnaire we carry out for research purposes (which is optional)

When completing any forms for transactions, employment or other purposes

When you purchase products (either in store or through the Website)

When you visit our website: we may use cookies to make the experience of using our website better and to customize the services you receive from us - this means that we will remember your previous visits and keep a history of the places you have visited .

The types of information we collect:

We only collect the information necessary for our business, to provide the specific service you have requested and to keep you informed of all the latest exciting GMCA news. Here are some examples of information we collect about you when you interact with us:

Name and surname

Email adress

Contact phone number

Delivery address (or addresses).

When you visit our website, we may collect an auto-populated IP address. An IP address is a unique number that allows a computer, group of computers or other internet-connected device (such as your mobile phone or tablet) to browse the internet. We may also record the time and date of your visit, the pages you searched for, the referring website (if any) and your browser version.

 Depending on your settings or privacy policies for social media and messaging services such as Facebook, WhatsApp, Twitter, Viber, YouTube and Instagram, you may give us permission to access information from these accounts or services.

Ensuring that your personal information is only used when it is lawful:

In order for our use of your personal information to comply with applicable data protection law, our use must fall within at least one of the specific legitimate grounds set out in applicable data protection law. Examples of these lawful reasons are the use of your personal information necessary to purchase goods or services or to comply with a legal obligation.

Where your personal information is anonymised, we do not require a legal basis to use it as the information will no longer be personal information subject to data protection laws. However, the collection and use of such anonymous personal information may be subject to other laws where your consent is required.

Where your personal information is not in anonymized form, we will have a legitimate reason to use it in such a way as to ensure that we provide the best products to you and our other customers.

Why we collect your personal information and how we use it:

At "GMCA" we want to get to know our customers, because that way we can offer you a great experience and become better. We use information about you in many ways, including providing services you have requested and informing you about the latest offers, new releases, special events or exciting news from 'GMCA'. We may also use the information we have to contact you about the processing of your orders, your returns or your enquiries.

To serve you and to provide a complete service or agreement to you

The completion and delivery of products or services you have requested. We may need to share your personal information with our external partners who carry out the deliveries of our orders.

Payment Process GMCA does not store any payment or card number once the payment has been made and completed.

We share your information with our company contact persons in order to contact you about important matters regarding our products and services, order confirmation and after-sales service procedures after your purchase from us.

We send you the receipt for each of your purchases electronically to help you in case you need it in the future for your warranty or other claim from us.

Marketing communications:

We send you advertising material (marketing) via print and e-mail and by SMS about all the latest news, events and offers of our company. You can request to be removed from our lists at any time in the following ways:

Through phone at +35726040090

Through our website using the special form here.

Via e-mail: marketing@gmcaltd.com

Finally, we inform you that we share your data with external partners who carry out promotional actions on our behalf.

We use your information to show you our ads on social media (Facebook, Instagram) or through other third-party ads that may appear on websites you use. The advertising channels we use are: digital views, search engines, paid social media ads, which of course are considered third-party platforms.

We may tailor email, online advertising and SMS based on your preferences so that they are relevant to your location, what you have shown interest in and the things you buy from us.

To answer customer service questions that arise in store, online, on social media or on the phone.

We invite you to provide feedback about our products and services in the form of online, email, telephone or in-store surveys. We use this information to improve the quality of the service provided, to monitor the quality of our products and services, and to help select future products and services. We use an external partner to conduct customer research and rating requests.

Sharing of your information:

We use third party platforms to manage and provide customer relationship management (CRM), e-marketing campaigns, online advertising, customer analytics, events, order fulfillment, delivery, returns, refunds, IT services. etc. When providing the services your personal information will be used, as the case may be, by the service provider on our behalf. We will review any third party we use to ensure that they can provide adequate safeguards regarding the confidentiality and security of your personal information.

Children:

If you are under 18 years of age, you can only use our website with the participation of an adult parent or guardian.

How do I unsubscribe from marketing communications?

It would be sad to say goodbye, but if at any point you don't want to hear from us, there are several ways to unsubscribe. These are the following:

You can click on the "unsubscribe" link in any email communication we send you, which will automatically unsubscribe from that type of communication. Each "unsubscribe" link relates only to that specific type of communication (eg marketing communications or survey communications). This means that opting out of marketing ads will not automatically opt you out of survey communications (or vice versa). Please also note that you may continue to receive communications already on their way to you for a short period of time while your request for deletion is being processed.

The Website may from time to time contain links to and from the websites of our partner networks, advertisers and their partners. If you follow a link to any of these sites, please be aware that these sites have their own privacy policies and that "GMCA" accepts no responsibility. Please review these policies before submitting any personal information to these websites.

Alternatively, you can contact us in the following ways:

Through phone at  +35726040090

Through our website using the special form here.

Via e-mail: marketing@gmcaltd.com and ask to be removed from a particular way of communication, to process your data or to have you deleted completely.

The use of cookies and similar technologies:

Our website and emails contain certain cookies, pixels, files and other technologies that you should be aware of.

Links and services of third parties – partners

Our website and emails contain links to third-party websites and services. Please note that when you use a link to go from our websites to another website or request a service from a third party, this privacy policy no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider is subject to the same rules and policies of that website or third party service provider.

We do not monitor, control or agree with the privacy practices of any third parties.

We encourage you to familiarize yourself with the privacy practices of each website you visit or third-party providers you may come into contact with and to contact them if you have questions about their respective privacy policies and practices.

This Privacy Policy applies only to personal information collected by us through our Service and does not apply to these third-party websites and third-party service providers.

How long do we keep your personal information?

We retain your personal information in accordance with our company retention policy. We only keep information for as long as necessary.

Confidentiality and security of your personal information:

We are committed to keeping the personal information you provide us secure and will take reasonable steps to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose. We have put in place information security policies, rules and technical measures to protect the personal information under our control.

All our employees and those who work with us (ie those who process your personal information on our behalf for the purposes listed above), who have access to and are related to the processing of personal information, are required to respect the confidentiality of everyone's personal information of users of our Services.

How to access your information and your other rights:

You have the following rights in relation to the personal information we hold about you:

Your right of access

If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).

Your right to correct information

If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If we have shared your personal information with others, we will notify them of the changes where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.

Your right to be "forgotten":

You can ask us to remove your personal information in certain circumstances, such as when you no longer need it. If we have shared your personal information with others, we will notify them of the deletion when and where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we have shared your personal information so that you can contact them directly.

Your right to restrict information:

You can ask us to "opt out" or suppress the processing of your personal information in certain circumstances, such as when you dispute the accuracy of that personal information or you do not wish us to process it. Of course, this will not prevent us from storing your personal information. Before removing any restriction we will inform you. If we have shared your personal information with others, we will inform them of the restriction where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

Your right to data portability:

Effective May 25, 2018, you have the right, in certain circumstances, to obtain the personal information you have provided to us (in a structured, commonly used and machine-readable format) and reuse it elsewhere or ask us to transfer it to a third party of your choice.

Your right to object:

You can ask us to stop processing your personal information and we will do so if:

Based on our own or others' legitimate interests, to process your personal information, unless we can demonstrate compelling legal grounds for processing or Processing your personal information for direct marketing.

Changes to this Privacy Policy:

We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information, we will update this Privacy Policy to indicate any changes in our use of your personal information. We may also make changes, as required, to comply with changes in applicable law or legal requirements. Therefore, we recommend that you periodically review this Privacy Policy to be informed of how we use your personal information.

B.Cookies

Introduction

We use cookies and similar technologies ("Cookies") on www.gmcaltd.com for identification, analysis and advertising purposes. By using our website, you agree to the storage and access of Cookies on your device.

This cookie policy ("Cookie Policy") aims to inform you about how we use Cookies to help you make informed decisions when using the Website. Please take a moment to read and understand this cookies policy. We also recommend that it be read in conjunction with our Privacy Policy and Terms and Conditions.

Cookies are very small text documents or pieces of software code, which often include an anonymous unique identifier. When you visit a website, a computer asks your computer or mobile device for permission to store that file on your computer or mobile device and access information from it. Information collected through Cookies includes the date and time of visits and how you use the website.

Cookies are used by us and our third party partners as part of the Website. Details of the cookies used on the website and any relevant third party partners are set out in the table below.

Our use of cookies generally requires your consent. When you first access our website you will be asked to consent to the use of Cookies described in this Cookies Policy.

Our website also uses cookies for which your consent is not required. This Cookie Policy refers to these cookies as "strictly necessary cookies" and without them it is not possible to provide the services you requested.

Block cookies:

You can give your consent or block the use of certain cookies by activating the relevant settings in your browser. 

What happens when you do not agree to cookies or choose to block cookies that you have previously accepted?

To use certain parts of the website, you will need to consent to cookies. If you choose to opt out of consent or subsequently opt out of cookies, some aspects of the website may not function properly and you may not be able to access all or part of the website.

What cookies do we use?

Google Analytics

GoDaddy Analytics

These cookies help us get the most out of the money we spend on advertising. Google Analytics and GoDadddy Analytics uses these cookies to find out when you first visited our website, how often you return and how much time you spend shopping. The information stored by these cookies can only be viewed by the relevant GMCA, GoDaddy and Google teams and never presents confidential information.

"GMCA" Company and Disclosures:

We know you love sharing the great content we have on gmcaltd.com. Please note that social networking sites such as Facebook and Twitter may send cookies. We do not control the setting of these cookies as they are third-party, so we recommend that you check third-party websites about their cookies and how they are managed.

Please check back frequently for any updates or changes to our privacy and cookies policy.

For any questions about this policy, please contact us:

Through phone at +35726040090

Through our website using the special form here.

Via e-mail: support@gmcaltd.com